WHY CREATIVE BUSINESSES FAIL

Creative businesses fail for the same reason as every other business fails.  They fail because they have too many expenses, and not enough revenue.  Creative types (photographers, artists, etc) tend to think about forming a business around something they are passionate about.  That's fine.  You should absolutely be passionate about something if you're going to give your life to it.  You should love what you're doing.  You should be GOOD at it.  This is no different than people who are passionate about helping other people, going into social work.

Going Out of Business.jpeg

Ok, reality check time.  Being passionate about something isn't enough.  If it's going to be a business - it HAS to be profitable.  It HAS to make money.  Not only is this common sense, but the IRS won't even let you call it a business if you don't have what they call a "profit motive."  There are several indicators they use to determine whether an endeavor is a business or a hobby, but the bottom line is - you have to be acting intentionally so that the result will be that you make a profit. 

On the other hand, it takes 3+ years before a new small business makes money.  Read that again - you should be prepared to operate in the RED for 3 years before actually drawing a paycheck.  Knowing that, wouldn't you want to do everything you could to increase your chances?  Then stop treating it like a hobby, pull it together, and start acting like a business.

The reality is, that many creative/photography businesses don't understand or even manage their expenses in a meaningful way.  This causes them to make decisions about their business without all the information.  For many photographers, bookkeeping is simply an exercise in making sure you can do your taxes each April.  You keep a loose understanding of how much you brought in, and somewhere there's a box of receipts (or post it notes, or whatever).  

While it might be true that you have enough information to file your taxes (assuming you're actually filing them, declaring all your income, paying your sales taxes, etc), you still won't have any understanding of the health of your business.  A few months ago, PPA released their Benchmark Survey.  It's got some great information, and I HIGHLY suggest you read through it.  I'm going to summarize a few things for you - and hopefully help you think about how you can have a healthy business.

1. Start by understanding what it costs you to be in business.  This means, how much does it cost you to do business, whether or not you ever sell anything.  These are fixed expenses.  This includes your lease, your capital expenses like camera gear and computers, insurance, business licenses, employee costs, advertising, accounting, and legal.  It includes your utilities, your telephone, your website, and everything you spend money on just to keep the businesses alive.

For most photographers, this number is staggering when you start to really look at it.  Most photographers forget that the wear and tear on their vehicle is an expense of their business.  Most photographers don't consider that there additional utility costs (even if you're a home based business), associated with the additional work you do. 

According to PPA, these expenses should be no more than 30-40% of your revenue, depending on whether you're a home-based, or retail-based studio.  

2. Most photography businesses fail to accurately account for Cost of Goods.  These are all the things that go directly into the production and procurement of your products.  Materials, Prints, Labor, equipment use, consumables, and more, all add up to the expense of selling your product.  

If you really want to understand the health of your business, doesn't it make sense that you'd want to know how much it costs you every time you sell an 8x10?  How would you even know where to begin to price that 8x10 if you have no idea what it costs you?

PPA suggests that these expenses be no more than 35% of your revenue or 25% if you're a retail-based studio (to make up for the additional overhead associated with a storefront).  

3. Treat yourself as an expense of your business. My recommendation is that you start early by managing your cash flow - and pay yourself a set salary.  In the beginning - this probably won't be much, but if you have a good understanding of your expenses, you'll know what you're able to pay yourself.  Often the temptation is to simply pay yourself out of the "proceeds" of a wedding.  You deposit the check in your account, and figure you'll just pay for the album - or whatever other product they order - as it comes.  

Realistically, this NEVER works.  You end up paying for albums with your next clients retainer.  You end up paying your studio expenses from your personal account.  The minute this starts - you can start counting the days until your business fails.

Instead, be realistic about what your pricing will allow you to make.  Be realistic and start the habit now of paying yourself a set amount - based on your revenue and other expenses.  This will allow you to manage both your business AND personal budget/cash flow - especially during off-season. 

4. Only buy it if you NEED it AND you can afford it.  New gear doesn't make you better.  New gear doesn't get you new clients.  A new website won't automatically increase your bookings.  

There are a lot of cool gear that I'd like to buy. I don't need it and I can't afford it.  That's why I won't be buying new gear anytime soon.  Sure, it's true that if you can afford it, sometimes you can buy things you don't "need."  That's the entire point of making money right?  But if you're borrowing money to buy gear that takes you 4 years to get a positive ROI out of, and 5 years to pay off, do you think you're business stands any chance?

5. Get Help! The great news is, there are great resources available for helping photographers build profitable and sustainable businesses. You don't have to reinvent the wheel, and you can learn solid business principles and best practices from people with the experience to help.  That's one of the reasons I created YEAR ONE - to help photographers build something profitable and sustainable.  Of course, YEAR ONE isn't the only resource - so there's really no excuse for not being one of the businesses that succeed. 

What do you think? What other tips would you give to help photography businesses succeed? Leave a comment below with your thoughts!

Did you find this post helpful? CLICK HERE to have posts like this delivered to your email inbox, then CHECK OUT YEAR ONE: to learn how to build a profitable and sustainable photography business.

SIX TIPS FOR HANDLING CLIENT INQUIRIES

What do you do when a potential client emails you for information?  Do you have a Client Inquiry workflow?  Do you have an email template designed to get bookings?  If not, you should.  Having a plan for handling client inquiries can be the difference between having a full calendar, and wondering if anyone is out there!

 Here's the email I send to every potential client inquiry (except it has their name instead of "bride.")

Dear Bride,

Thank you so much for your email!  I'm honored that you contacted me about your wedding day.  I am currently available for your date, and I'd love to talk to you more about your plans.  I'd love to have you and your fiancee over to my studio for coffee.  I find that's the very best way to talk through what you are looking for, and find out whether or not my studio would be a good fit for you. 

I'm available Thursday at 4:00pm, Friday at 6:00pm, or Saturday at 10am - which of these would work best for you?

In the meantime, please feel free to view our complete pricing information online at www.jasonatenphotography.com/pricing.  You'll get a sense of what I offer, and what to expect.   I look forward to the chance to connect with you both soon!

Jason

You're welcome to use that email, but even better - let's walk through the steps behind it, so you can develop an email response that works for you!  Here are six things you can do to handle client email inquiries: 

1. Thank them for writing you!  Seriously.  It might seem silly, but the first five words of an email are the most important (aside from the subject line) - and they better be some version of "thank you."  I want people to know that I'd be honored to be a part of their wedding day - afterall, it's a pretty big deal for them. 

2. Let them know what comes next.  If you're available, let them know that you are - and what you want them to do.  In my case, my entire response email is about scheduling a consultation.  If you're not available, your response might contain an offer to provide a few names of people you know and trust.

3. Make it actionable.  It's not simply enough to tell a client you want to meet with them.  Instead, use what I call "act as if."    The key is to never ask a yes or no question.  Never ask "would you like to schedule a time to meet.  Act as if they intend to meet with you as well, and give them choices.  Ask a multiple choice question like "here are three times I'm available, which one works best for you?"

This helps move the conversation forward, and makes it easy for the potential client to evaluate their options.  It also makes you sound like you know exactly what you're doing because you're prepared to meet with them as soon as they're ready.

4. Make it helpful.  98% of the time, an initial inquiry includes two things - "are you available," and "what do you charge?"  Make sure you answer those questions. I know some photographers like to keep their pricing a secret until a client meets with you. Personally, I think that's a terrible choice.  I'm always about making it easy for a client to get the information they want - because it makes it easy to do business with me.

I include a link to my complete pricing information to anyone who sends me an inquiry.  If you're curious - it's www.jasonatenphotography.com/pricing (now you don't have to send me an inquiry just to see my pricing page) 

5. Make it personal. The quicker you start building a relationship, the better.  Your job, as a wedding or portrait photographer, is to help tell a deeply intimate story about your clients' lives.  The connection you build with people makes it that much easier to tell that story well.  I always close by letting them know that I can't wait to meet them, making it clear that that's what happens next - we meet!

6. Make it easy.  It's true - I'm all about making it easy for your potential clients, but this isn't about that.  This is about making it easy for YOU!  Your systems are only as good as you using them, and if you have to retype that email every time someone contacts you, your system is likely to fail. 

Instead, create email templates that you can send each time you receive an inquiry.  I use ShootQ, which makes sending email replies super simple.  It pre-populates a lot of the important info (client name, date, etc), so I don't have to type it.  All I do is simply plug in the dates/times that work for me that week.

Even if you don't use a system like ShootQ, you can still create simple email "signatures," that contain the same info.  However you choose to handle it, make sure it's easy enough for you that you'll use it - it'll make your life, and running your business, MUCH easier!

(by the way, if you're using ShootQ, and need a little help setting it up, or learning more about email templates, you need to get in touch with Leeann Marie - she's a total ShootQ guru.  Actually, she's like an official ShootQ guru, and you can check her out here.)

Your turn.... how do you handle client inquiries?  What would you add to this list?  Leave your thoughts below 

THE TOP 12 POSTS OF 2012

Looking back, it's been quite the year here at "Starting Out Right." Here's a list of the 12 most popular posts of 2012 (based on google analytics stats). Click on the title to catch up on any you missed! Which were your favorites?

 


 

 

 

 

 

 

 

 

 

 

 

2. To Have A Studio or Not (though considering the number of places this post was also published, it probably would take the top spot)

 

Did you find this post helpful? CLICK HERE to have posts like this delivered to your email inbox, then CHECK OUT YEAR ONE: to learn how to build a profitable and sustainable photography business.